THE FOLLOWING TERMS AND CONDITIONS WILL APPLY IN ALL CIRCUMSTANCES WHEN WE HAVE BEEN INSTRUCTED TO MOVE A VEHICLE, WHETHER THAT BE A VERBAL OR WRITTEN INSTRUCTION AND WITH OR WITHOUT AN ORDER NUMBER.
All calls to and from the We Deliver Cars office are recorded for training purposes, clarity and for We Deliver Cars to improve its service to you.
Every car that we move or is in our charge is fully insured. Our Public Liability Insurance is £5000000.00 and our Fully Comprehensive Cover is £150000.00 goods in transit, £100000.00 driven
All of our drivers are handpicked and trained by We Deliver Cars.
Our drivers expect to be on site awaiting a collection no longer than 30 minutes. Waiting time is charged at a rate of £12.50 + VAT per 30 minute wait after the initial 30 minutes. The charge is made due to the delay in the drivers time and the effect of the amount of scheduled jobs that the driver needs to complete.
If the vehicle requires a charge en route due to not being able to complete the journey then a waiting time fee of £30.00 + VAT will apply. This fee is NOT associated to the amount of electricity the vehicle requires, it is for WAITING TIME taken for a charge point to become available and the WAITING TIME associated while the vehicle is being charged. The cost to charge the vehicle via a charging terminal is treated in the same manner as fuel and is chargeable, the receipt(s) will be photographed and sent to your registered email address within minutes of the job completion. Please be mindful that some vehicles may require multiple charges per journey and the vehicle may have additional miles added should the driver have to go off route to find a charging terminal. You may find it more economical to have the vehicle transported by Wedelivercars.co.uk.
Like most motor trade insurance policies our insurance does not cover punctures, glass damage or damage from road debris. This is deemed to be no fault of Wedelivercars.co.uk driver as the damage would occur whoever was in charge of the vehicle.
While the vehicle is under the control of wedelivercars.co.uk we are responsible for any of the above. Due to covert cameras the driver generally has no idea if he has exceeded a speed limit or has overstayed in a car park. In any event the registered keeper WILL receive the enforcement notice relating to the offence.
It is imperative that the person that receives the notice or summons complies with the law and fill in the relevant section on the fine or the enforcement notice stating that they were NOT in control of the vehicle at the time of the offence, this is generally section B or section 2.
Wedelivercars.co.uk will honour their responsibilities to pay any of the above offences as long as the request for information has been completed by the registered keeper in a timely manner. If the notice has been ignored and the fine has been escalated
Wedelivercars.co.uk will only be responsible for the original charges relating to the offence.
Although the original offence may have been caused by an agent Wedelivercars.co.uk unless the registered keeper of the vehicle has absolved his/her liability by completing the relevant section on the enforcement notice they will always be liable under English Law.
When you instruct us to move a vehicle we also make a record of the exterior condition on a digital vehicle condition report which both parties sign. All of our drivers are trained to report on a vehicles cosmetic condition. If our driver has misreported on the digital vehicle condition report any missed defects to the vehicles exterior then the responsibility WILL be with Wedelivercars.co.uk. Our drivers/appraisers will ask you to sign a digital vehicle condition report on delivery of the vehicle to you. Once the vehicle has been inspected and the digital vehicle condition report has been signed by you or by a representative of you, Wedelivercars.co.uk will have no further liability and cannot be held liable for its condition or be responsible for any future claims as to its roadworthiness, mechanical or cosmetic condition. If the vehicle is inspected in poor weather/light conditions, or is excessively soiled, it may not be possible to produce an accurate inspection report. This will be noted on the digital condition report and in these circumstances WeDeliverCars will not be responsible for damage subsequently identified.
Wedelivercars.co.uk, its staff and employees cannot give any guarantees. Vehicle condition reports or vehicle appraisals are based on the opinions of the driver/appraiser following a visual assessment as to the condition of the vehicle at the time of the inspection. Where a road test is conducted the report is based on the opinions of the driver/appraiser in the limited time allowed to get the vehicle up to the normal operating temperature.
If it has been agreed that Wedelivercars.co.uk has a responsibility to pay for any rectification, those charges must be supported by a bona fide invoice and be invoiced at cost price. On production of a bona fide invoice at cost price your invoice will be paid within 14 days.
Where breakdown cover has not been taken out and a breakdown occurs, £100.00 plus VAT or £1.60 a mile plus VAT, whichever is the higher, will be charged to get the vehicle to its onward destination. Any chargeable parts/lubricants required by the breakdown agent to ensure the onward movement for the job to be completed are chargeable to the Customer.
Wedelivercars.co.uk cannot be held responsible for any mechanical defect encountered whilst in transit unless due to Driver negligence. Our drivers are instructed to find a safe and suitable area to pull over should the vehicle encounter a fault which in the case of a Smart Motorway will usually mean continuing to the next refuge area.
In the event of the vehicle needing fuel, the driver will obtain an official receipt, photographed copies with the proof of delivery documents will be sent when the vehicle has been delivered. CANCELLATION VEHICLE MOVEMENT Where a Vehicle movement is cancelled less than 24 hours prior to the booked date of the movement the full job cost will be charged.